The brief on Wellesley hospital makes a number of recommendations,
including the following:
- That the family doctor or community health centre be telephoned at the
time of admission of any patient, be kept informed, and be notified by
phone of the patient’s discharge.
- That staff should routinely ask people if they require a wheelchair,
and that a sign at the entrance inform the public that wheelchairs are
- That staff should consider it part of their responsibility to keep the
patient and anyone waiting informed of what is happening, how long a
wait to expect, etc.
- That one person should be permitted to accompany the patient into
emergency, except when the doctor is actually examining the patient.
- That medical staff explain to the patient and a waiting relative or
friend the nature of the problem that has been diagnosed.
- That information sheets or pamphlets should be available to patients.
- That a less threatening, less barren atmosphere be established in the
waiting room for the initial interview and for those waiting.
- That a ward alderman (Ward 6 or 7) and a representative of the
community should be elected to the Board of Wellesley Hospital.
- That the Hospital Board recognize and work with a community advisory
committee, which would monitor hospital policy, channel information and
suggestions to board and staff, review complaints and make
recommendations, and act when necessary as patient advocate.
- That emergency room procedures be re-evaluated in consultation with the
community advisory committee.
Published in Seven News, Volume 7, Number 23, May 21, 1977.