A Manual for Group Facilitators

Auvine, Brian; Densmore, Betsy; Extrom, Mary; Poole, Scott; Shanklin, Michel
Publisher:  Center for Conflict Resolution, Madison, USA
Year Published:  1977
Pages:  90pp   Price:  $7.95   ISBN:  0-941492-00
Resource Type:  Pamphlet
Cx Number:  CX6370


Table of Contents

How to Use This Manual
Chapter One Introduction: What We Means by Facilitation
I. The Values We Stress
II. What a Facilitator Does
III. Code of Responsibilities: Ethics for Facilitators
IV. Suggested Reading

Chapter Two Homework
I. Functions of Groups
II. Scouting
III. Negotiating
IV. Planning the Session(s)

Chapter Three Getting Started
I. Before You Begin
II. As You Enter the room
III. Seating Arrangements
IV. Introduction
A. Your Introduction
B. Introduction of the Group
V. Clarifying Roles
A. Demystifying the Facilitator
B. The Recorder
C. The Participants
D. Altering the Roles
VI. Agreeing on Plans
A. Expectations
B. Agenda Review
VII. Cycles Groups Go Through
VIII. General Comments

Chapter Four Group Process
I. Communication
A. Adapt to Your Listeners
B. Listening is Important
C. Be aware of What is Happening in the Group
D. Test Assumptions
E. Give Feedback
F. How You Talk Patterns How Others Respond
II. Phrasing Questions
III. Facilitating Discussions
A. Getting Things Rolling
B. Facilitating During the Discussion
IV. Group Dynamics
A. Size of the Group
B. Cooperation vs. competition
C. Leadership
D. Scapegoating
V. Rules for Using Exercises
VI. Suggested Reading

Chapter Five Special Techniques
I. Facilitating Films
II. Thinking as a Group
A. Brainstorming
B. Nominal Group Technique
III. The Recorder
IV. Team Facilitation Techniques
V. Conflict Resolution
A. Types of Behavior in Conflicts
B. Diagnosis
C. Dealing with the Conflict
VI. Crisis intervention
A. Deciding Whether to Intervene
B. Your Role in Intervention
VII. Problem Solving
A. Before You Attempt Problem Solving
B. The Process of Problem Solving
C. Special Note on "Personality Problems"
VIII. Suggested Reading

Chapter Six Evaluation
I. Definition and Function
II. How to Handle an Evaluation
A. Times for Evaluation
B. Conducting the Evaluation
C. Forms of Evaluation
III. Use the Evaluation to Improve You Facilitation the Next Time

Chapter Seven What Can Go Wrong: What to Do About It
I. When People are not Participating or When They Appear Bored
II. When People Come Down on the Facilitator
III. When There isn't Enough Time to do What You Had Planned
IV. When There is More Time Than You Had Planned For
V. When Arguments Break Out in the Group
VI. When Not Enough or Too Many People Show Up
VII. When Facilities Aren't Good For What You are Doing
VIII. What Do You Do About Your Own Feelings?
IX. Voyeurs and Flashers
X. When an Exercise Flops
XI. When Some Participants Cause Interruptions
XII. Mistaken Expectations - When You Have Been Misrepresented to the Group, or the Group to You
XIII. Your Material is Too Simple or Too Complex for the Group
XIV. Someone "Freaks Out"
XV. Summary

Appendix A Finding Facilitation Training Courses
Appendix B Sample Agendas
Appendix C The UGLI Orange Exercise
Appendix D Sources of Exercises

Subject Headings

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