Subsidizing Contractor Misconduct: Alma's Story

Thompson, Chris

Publisher:  CorpWatch
Date Written:  21/01/2015
Year Published:  2015  
Resource Type:  Article
Cx Number:  CX17243

Story of Alma Aranda, employee at the customer call center operated by Verizon Communications, where she works an eight-hour shift fielding questions about billing statements or complaints about Internet service from the company.

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