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The Mediator's HandbookBeer, Jennifer E.; with Stief, Eileen Publisher: New Society Publishers, Gabriola Island, CanadaYear Published: 1997 First Published: 1982 Pages: 168pp ISBN: 0-86571-359-6 Book Type: Handbooks/Manuals Resource Type: Book Cx Number: CX9220 Abstract: - Table of Contents Preface Contributors Overview The Mediation Process Guiding Principles Understanding Conflict When Is Mediation Useful? Sample Situations The Mediator The Mediation Session Preparation Opening Statement Uninterrupted Time The Exchange Separate Meetings Setting the Agenda Building the Agreement Writing the Agreement Closing Statement Multiple Sessions Wrap-Up Supporting The People Your Mediator's Toolbox Giving Good Attention Acknowledging Setting a Tone Encouraging Group Needs and Simple Language Language and Hearing Difficulties Avoid This Kettle of Fish Confidentiality In Practice Staying Impartial Cultural Patterns Emotionally Difficult Situations Controlling the Process Directing Should I Intervene? Setting Boundaries & Groundrules Summarizing Restating Confronting Protecting Is It Time to Quit? When Things Get Out of Control Solving The Problem Taking Notes Asking the Right Questions Negotiation Terms Interests Positions Mediatable Issues Reframing their Words Eliciting Ideas Exploring Alternatives Testing for Agreement Sample Agreements When No Resolution is in Sight Informal Mediation Mediating Formally Processes for Intervening in Conflicts Formal and Informal Mediator Roles Should I be the Mediator? Persuading Them to Mediate Setting up a Mediation Family Conflicts Mediating with Children or Teenagers Mediating in the Workplace Appendix Procedures Policies and Letter Evaluation Forms Bibliography National Mediation Organizations Mediation Training About Friends Conflict Resolution Programs |